Terms & Condition

'Sleeping Lions' is the trading name of Sleeping Lions. 'You' or 'caregiver' means anyone engaging with Sleeping Lions services.

General:

·       Sleeping Lions follows the safe sleep guidelines stated by the American Academy of Paediatrics, and the WHO breastfeeding guidelines

·       Any information provided by Sleeping Lions is individualised to each child and family. Sleep plans and follow up information must not be shared with third parties, or used to support another child.

·       The 2 week support will span 14 days.

·       Your 2 week support will begin the day after the sleep plan has been sent by email, unless otherwise arranged between the caregiver and Sleeping Lions.

o   The rearranged 2 weeks support must be started within 14 days of the plan, otherwise the support is forfeited.

·       The follow up support must be used across 2 consecutive weeks. Support may be put on hold at the discretion of Sleeping Lions for reasons such as illness or severe events.

o   Remaining days support must be used within 60 days of the sleep plan being emailed.

·       Sleeping Lions endeavours to deliver all services within the timeframe specified by Sleeping Lions, but the timeframes are indicative only. No date specified by you will be binding without written agreement from Sleeping Lions.

·       All information on the Sleeping Lions website, and information given in a consultation or sleep plan is for personal use only and may not be used for commercial purposes without the consent of Sleeping Lions.

·       If Sleeping Lions feels unsafe or there are hazards or risks at any time during a home consultation, Sleeping Lions reserves the right to leave the property immediately and postpone, reorganise, or cancel the remaining support package.

Acknowledgments:

·       You acknowledge that consultations and sleep plans are recommendations only- it is your choice, as caregiver, to implement any of the given recommendations.

·       You acknowledge that the consultation, sleep plan and recommendations do not replace any medical advice you have been given.

·       You acknowledge that all medical conditions or concerns must be disclosed during intake.

·       You acknowledge that Sleeping Lions reserves the right to terminate any support if it is not suitable or appropriate to continue due to a medical concern.

·       You acknowledge that as caregiver you are responsible for your baby’s health and safety at all times during consults and implementation of the sleep plan. Sleeping Lions is not responsible or liable for any injury or adverse effects to your baby.

Payment:

·       Payment must be received within 7 days of the invoice date or at least 24 hours before the consultation begins, whichever happens sooner.

·       The stated price is NZD and includes GST.

Cancellations:

·       Sleeping Lions reserves the right to cancel your booking if payment has not been received by the stated date.

·       Cancellation of the booking with 5 or more days notice will be given a full refund, minus any transaction fees.

·       Cancellations of the booking with less than 5 days notice will be given 50% refund, minus any transaction fees.

·       Cancellations of the booking with less than 48 hours notice will not be given a refund.

·       Sleeping Lions reserves the right to change prices of services at any time.

·       Sleeping Lions is based in Cambridge, New Zealand. Travel outside of Cambridge/Hamilton city will incur a cost of 83 cents per kilometre.

·       Refunds will not be given if you change your mind after the consultation, do not agree with the sleep plan or do not choose to implement the recommendations. 

Disclaimers:

·       Success and specific results are not guaranteed. Success of changes to your child’s sleep depend on a range of factors including your child’s age, stages of development, their temperament, the settling method chosen and how suitable that is for your child, the consistency of use of recommendations, and the willingness of the family to implement recommendations.  

·       Sleeping Lions will be available Monday-Friday 8am-8pm, Saturday 8am-12pm,

o   Any communication outside of these hours will be managed on the next working day.

o   ‘Night 1’ support will be until 9pm Monday-Friday.

·       If Sleeping Lions feels unsafe or there are hazards or risks at any time during a home consultation, Sleeping Lions reserves the right to leave the property immediately and postpone, reorganise, or cancel the remaining support package.

·       By accessing and using this website, you agree to the terms and conditions outlined

·       Sleeping Lions may change the terms and conditions at any time

Privacy:

·       Sleeping Lions will collect personal information relevant for your consultation and sleep plan, including name, address, phone number and email address.

·       Personal information will not be disclosed, rented, or sold to third parties.

·       You have the right to access, change or delete your personal information that Sleeping Lions holds. You can email admin@sleepinglions.co.nz.